RETURN & REFUND POLICY

N3VO — Return & Refund Policy

Effective Date: 01 July 2025

At N3VO, your satisfaction is our priority. If something isn’t right, we’re here to help. This Return & Refund Policy explains how returns and refunds are handled for purchases made on n3vo.online.

1. Return Window

We offer a 3-day return policy, which means you have 3 days from the date of delivery to request a return.
Requests made after this period will not be accepted.

2. Eligibility for Returns

To be eligible for a return:

The item must be unused, unworn, and in the same condition as received.
All tags, seals, and packaging must remain intact.
The item must be in its original packaging (box, pouch, or protective cover).
A valid proof of purchase (order number or invoice) must be provided.

Items that do not meet these conditions will not qualify for a return or refund.

3. How to Start a Return

To initiate a return, email us at hello@n3vo.online with:

Your order number
The reason for return
A clear photo of the item (if damaged or incorrect)

If your return is approved, we’ll provide detailed return instructions and, where applicable, a return shipping label.
Items sent back without prior approval will not be accepted.

Return Address:
[INSERT RETURN ADDRESS]

4. Damaged or Incorrect Items

Please inspect your order as soon as it arrives.
If your item is damaged, defective, or incorrect, contact hello@n3vo.online immediately with photos and your order details.
We will assess the issue and arrange a replacement or full refund, including any applicable return shipping costs.

5. Non-Returnable Items

For hygiene and customization reasons, the following items cannot be returned:

Gift cards
Personalized or custom-made jewelry
Any item not in its original condition or showing signs of wear or damage

6. Exchanges

We currently do not offer direct exchanges.
If you wish to order a different item, please return the original for a refund and place a new order once your return is accepted.

7. Refunds

Once your return is received and inspected, we’ll notify you regarding approval.
If approved, your refund will be issued to your original payment method within 15 business days.

Please note:

Shipping fees are non-refundable unless the return is due to a damaged or incorrect item.
Bank or card issuer processing times may vary.

If more than 15 business days have passed since your refund approval and you haven’t received the amount, please contact hello@n3vo.online.

8. Exceptions & Rights

N3VO reserves the right to reject returns that do not meet policy conditions or appear to be misused.
This policy applies only to purchases made directly on n3vo.online.