N3VO — Return & Refund Policy

Effective Date: 01 July 2025

At N3VO, customer satisfaction is important to us. This Return & Refund Policy explains the conditions under which returns, replacements, and refunds are accepted for purchases made through N3VO.

Please read this policy carefully before placing an order.

1. Return Window

We offer a 3-day return window, which means return or refund requests must be raised within 3 days from the date of delivery.

Requests submitted after this period may not be accepted.

2. Eligibility for Returns

To qualify for a return or refund:

The item must be unused, unworn, and in the same condition as received
All tags, seals, and packaging must remain intact
The item must be returned in its original packaging, including boxes, pouches, inserts, and protective materials
A valid proof of purchase (order number or invoice) must be provided
Claims relating to damaged, missing, tampered, or incorrect items should include clear supporting photos/videos and, where available, an unboxing video

Items that do not meet these conditions may not qualify for return, replacement, or refund.

3. Unboxing Video Recommendation

Customers are strongly advised to record a clear and uninterrupted unboxing video while opening the package.

For claims related to:

Missing products
Incorrect items
Damaged items
Tampered packaging

an unboxing video may help expedite verification and resolution of the claim.

Claims submitted without sufficient supporting evidence may be difficult to validate and may be rejected after review.

4. How to Start a Return

To initiate a return request, email us at:

📧 hello@n3vo.online

Please include:

Your order number
Reason for the return/refund request
Clear photos/videos of the product
Supporting evidence, where applicable

Return requests are typically reviewed within 2–3 business days.

If your request is approved, we will share return instructions and, where applicable, reverse pickup or shipping guidance.

Items sent back without prior approval from N3VO may not be accepted.

5. Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.

If you receive:

A damaged product
A defective item
An incorrect product

contact us within 48 hours of delivery at hello@n3vo.online with supporting photos/videos and order details.

After verification, N3VO may offer:

A replacement
Store credit
A full or partial refund

depending on the nature of the issue and product availability.

Return shipping costs for verified damaged or incorrect items may be covered by N3VO.

6. Reverse Pickup & Failed Return Attempts

Where reverse pickup is arranged, customers must ensure availability for successful handover of the package.

If reverse pickup fails due to:

Customer unavailability
Incorrect address/contact details
Repeated non-response
Refusal to hand over the parcel

the return request may be cancelled and the process closed.

Additional shipping charges may apply for re-attempted pickups.

7. Inspection & Verification Process

All returned products undergo a quality inspection upon receipt.

Inspection may include:

Product condition verification
Packaging and seal verification
Tag verification
Authenticity checks
Tampering or misuse checks
Dispatch verification records

For security, fraud prevention, and quality assurance purposes, orders may be monitored or video recorded during packing and dispatch.

Refunds or replacements are approved only after the returned item successfully passes inspection and verification.

8. Rejected Returns

N3VO reserves the right to reject returns if:

The product shows signs of use, wear, or damage after delivery
Tags, seals, or packaging are missing or tampered with
The return request falls outside the allowed return window
The claim is reasonably suspected to involve fraud, abuse, tampering, or policy misuse
The returned item does not match the originally dispatched product

If a returned item fails inspection due to policy violations, tampering, product substitution, or signs of use, the return/refund request may be rejected.

Where applicable, customers may request return shipment of rejected items, and additional shipping charges may apply.

Return and refund decisions are made after inspection and verification in accordance with this policy.

9. Non-Returnable Items

The following items are not eligible for return, refund, or exchange:

Gift cards
Personalized or custom-made jewelry
Earrings once opened or worn
Used or damaged products
Products without original packaging or tags
Products damaged due to misuse, mishandling, or improper storage
Any item returned without prior approval from N3VO

10. Exchanges

We currently do not offer direct exchanges.

If you wish to purchase a different item, you may place a new order separately after your approved return/refund process is completed.

11. Refunds

Once your returned product is received and passes inspection, we will notify you regarding approval of the refund.

Approved refunds are typically processed within 7–15 business days after successful inspection and approval.

Refunds will be issued to the original payment method or another approved refund method.

For Cash on Delivery (COD) orders, refunds may be processed through:

Bank transfer
UPI transfer
Store credit

at the discretion of N3VO.

Please note:

Original shipping fees are non-refundable unless the return is due to a verified damaged or incorrect item
Refund amounts may be adjusted in cases involving promotional discounts, bundled offers, partial returns, or damaged returned items
Bank/payment gateway processing timelines may vary
Refund timelines may vary during peak sale periods or holidays

If you do not receive your refund within the stated period, please contact us at hello@n3vo.online.

12. Fraud Prevention & Rights Reserved

To maintain product authenticity and prevent misuse of our policies, N3VO reserves the right to:

Refuse return/refund requests reasonably suspected to involve fraud, tampering, abuse, or policy misuse
Reject claims involving suspected product substitution or intentional damage
Limit or deny returns from accounts showing excessive return activity or repeated policy abuse
Cancel or hold orders reasonably suspected of unauthorized or fraudulent activity

This policy applies only to purchases made directly through:

N3VO Official Website

Nothing in this policy limits any rights available to consumers under applicable Indian consumer protection laws.