N3VO FAQs | Shipping, Returns, Jewellery Care & Orders
Everything you need to know about N3VO — from materials and jewellery care to shipping, returns, and orders.
1. Orders & Payments
What payment methods do you accept?
We accept major debit cards, credit cards, UPI, net banking, wallets, and other secure payment methods available at checkout.
Do you offer Cash on Delivery (COD)?
COD availability may vary depending on your location and order value.
Can I modify or cancel my order after placing it?
Orders can only be modified or cancelled before dispatch. Once shipped, changes may not be possible. Please contact us immediately at hello@n3vo.online.
How do I know if my order is confirmed?
Once your order is successfully placed, you will receive an order confirmation email and/or SMS.
2. Shipping & Delivery
How long does shipping take?
Most orders are dispatched within 24 working hours. Delivery timelines typically range between 3–10 business days within India.
Do you offer free shipping?
Yes, we currently offer free shipping across India on eligible orders.
How can I track my order?
Once your order is shipped, tracking details will be shared via email and/or SMS.
What happens if my order is delayed?
Occasional delays may occur due to logistics, weather conditions, public holidays, or high-demand periods.
Do you ship internationally?
Currently, we only ship within India.
For more details read more
3. Returns & Refunds
What is your return policy?
We offer a 3-day return window from the date of delivery for eligible products. Products must be unused, unworn, and returned with original packaging and tags intact.
How do I request a return?
Email us at hello@n3vo.online with your order number, reason for return, and supporting photos/videos if applicable.
Do you offer exchanges?
We currently do not offer direct exchanges.
How long do refunds take?
Approved refunds are typically processed within 7–15 business days after inspection and approval.
What should I do if I receive a damaged or incorrect product?
Please contact us within 48 hours of delivery with photos/videos and your order details.
For more information read here
4. Materials & Product Information
What materials are used in N3VO jewellery?
Our collections may include stainless steel, brass, gold-plated finishes, cubic zirconia stones, and fashion jewellery components.
Is N3VO jewellery hypoallergenic?
Many of our pieces are designed to be skin-friendly and suitable for regular wear. However, individual sensitivities may vary.
Will the jewellery tarnish?
Fashion jewellery naturally experiences wear over time depending on exposure to water, sweat, perfumes, humidity, and storage conditions.
Is your jewellery waterproof?
Unless specifically mentioned on the product page, we recommend avoiding direct exposure to water, perfumes, lotions, and chemicals.
5. Jewellery Care
How should I care for my jewellery?
Store pieces in a dry place, keep away from perfumes and chemicals, remove before showering or swimming, and wipe gently with a soft cloth after use.
How should I store my jewellery?
We recommend storing jewellery in airtight pouches, soft-lined boxes, and dry environments away from humidity.
Can I wear my jewellery daily?
Many N3VO pieces are suitable for regular wear, but proper care is important to maintain finish and longevity.
For more details read more
6. Sizing & Fit
How do I choose the correct size?
Size information is available on individual product pages where applicable.
Are your bangles adjustable?
Many of our bangles are openable or cuff-style designs, making them suitable for a variety of wrist sizes.
For more details read more
7. General Questions
How can I contact N3VO?
Email us at hello@n3vo.online. Connect here directly . We typically respond within 24–48 business hours
Do you collaborate with influencers or creators?
For collaborations, partnerships, or media enquiries, please contact hello@n3vo.online.
Where can I follow N3VO?
Stay connected with us on Instagram and social platforms for new launches, styling inspiration, and updates.
Still Need Help?
If you couldn’t find the answer you were looking for, feel free to contact us at hello@n3vo.online. We’re happy to help.
