Privacy Policy

Last Updated: November 4, 2025

N3VO (“we”, “us”, “our”) operates this website and online store www.n3vo.online, including all related content, features, tools, products, and services (the “Services”).
This Privacy Policy explains how we collect, use, and share your personal information when you visit or make a purchase through our website, contact us, or otherwise use our Services.

Our store is hosted on Shopify, which provides the e-commerce platform enabling us to serve you. If there is any conflict between this Privacy Policy and our Terms of Service, this Privacy Policy governs the handling of your personal information.

By accessing or using our Services, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy.

1. Personal Information We Collect

When we say “personal information”, we mean data that identifies or can reasonably be linked to you. This includes:

• Contact details: name, billing/shipping address, email address, and phone number.

• Payment details: payment card or UPI information (processed securely through Shopify or its partners).

• Account details: username, password, preferences, and saved settings.

• Order and transaction details: products purchased, viewed, returned, or exchanged.

• Communications: messages, feedback, or inquiries you send us.

• Device and usage information: IP address, browser type, and activity on our Site (e.g., items viewed, time spent, cart data).

We collect this data directly from you, automatically via cookies and analytics tools, or through service providers that support our operations (payments, delivery, analytics, etc.).

2. How We Use Your Information

We use your personal information to:

• Fulfil orders and provide services — process payments, arrange shipping, manage returns, and handle customer support.

• Improve your experience — personalize recommendations and remember your preferences.

• Communicate with you — send order updates, respond to inquiries, and offer customer care.

• Marketing (with consent) — send product launches, promotions, or newsletters. You may unsubscribe anytime.

• Security and fraud prevention — protect users, detect misuse, and maintain platform integrity.

• Legal and compliance — respond to lawful requests, enforce our terms, and meet regulatory obligations.

3. How We Share Information

We may share your personal information only as necessary to operate our business, including with:

• Shopify, which hosts our store and processes payments securely.

• Service providers, such as payment gateways, shipping partners, or analytics vendors, who process data under confidentiality agreements.

• Business partners, if you’ve opted into marketing collaborations or product updates.

• Government or legal authorities, if required by law or to protect our legal rights.

• Successor entities, in the event of a merger, acquisition, or business transfer.

We do not sell or rent your personal information.

4. Shopify and Data Processing

Our Services are powered by Shopify, which may store or process your data on servers located outside India.
Shopify protects this data using industry-standard encryption and privacy safeguards.
To learn more, review Shopify’s Privacy Policy at: https://www.shopify.com/legal/privacy

5. Security and Data Retention

We use administrative, technical, and physical safeguards to protect your data against unauthorized access, alteration, or misuse.
All payment transactions are encrypted using SSL and stored securely under PCI-DSS standards.

We retain your data only as long as necessary to:

• Fulfill orders and provide Services;

• Comply with legal obligations; or

• Resolve disputes and enforce agreements.

6. Cookies and Analytics

We use cookies and similar technologies to:

• Remember your session and cart contents;

• Track website traffic via tools such as Google Analytics;

• Improve website performance and user experience.

You can adjust your browser settings to block or delete cookies, though this may limit certain features.

7. Your Rights

Under applicable Indian law (and international standards, where relevant), you may have the right to:

• Access or request a copy of your personal information;

• Request correction or deletion of your data;

• Withdraw consent for marketing communications;

• Lodge a complaint regarding data handling.

To exercise these rights, contact us at hello@n3vo.online.
We may require verification of your identity before fulfilling such requests.

8. Children’s Privacy

Our Services are not directed at minors. We do not knowingly collect data from individuals under the age of majority in your jurisdiction.
If a minor’s data has been inadvertently collected, please contact us for deletion.

9. International Data Transfers

Although N3VO is based in India, your information may be transferred to or processed in other jurisdictions (e.g., Shopify’s global servers).
Such transfers are safeguarded by standard contractual or equivalent protective measures to ensure compliance with data protection requirements.

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal obligations.
Revised versions will be posted on this page with an updated “Last Updated” date.

11. Contact Us

For questions, concerns, or privacy-related requests, please contact our Privacy Officer:

Email: hello@n3vo.online
Postal Address:
A1301, SSC, 100 Kanakpura Road,
JP Nagar 6th Phase,
Bengaluru, Karnataka, India – 560078